Returns management

Reimagining the process of returns for retailers

Building a Circular Economy Model Through Better Returns Management

Returns put a huge financial burden on retail brands, as there are significant costs associated with shipping, handling, and processing returns. Then there’s the cost of the product itself, along with the matter of how to dispose of it. Unfortunately, it’s all too common for returned goods to simply end up in landfills. In fact, returns generate about 5 billion pounds of landfill waste annually when many of these goods could be refurbished and resold at a lower price point. Not only does this secondary market provide great deals for consumers, but it also offers a new revenue stream for brands and reduces their environmental impact.

With Micromex, you can adopt a circular economy model with your returns management process, allowing your company to boost overall revenue and achieve sustainability goals.

Lower Cost Returns Handling

An important component of returns management is receiving, processing, and handling returned goods. Micromex can provide affordable, efficient returns handling to keep your customers happy.

Product Refurbishment & Sales

Instead of simply disposing of returned goods, we can give them new life with product refurbishment. Micromex has more than 30 years of experience refurbishing and remanufacturing goods ranging from beauty products to home appliances and electronics. Refurbished items can be returned to brands to sell, or we can purchase the goods outright and sell them with direct shipping to U.S. or Latin American consumers. With our deep knowledge of a wide range of retail markets, we can effectively control when, where, and how much product is resold to limit brand cannibalization.

Data Insights

In addition to improving your process for returns management, we will also provide a thorough analysis of return data to improve the customer experience and future product development. Return data can offer valuable insights into product quality, customer preferences, and design issues. This data will help you shape future marketing strategies and product offerings to reduce return rates overall.

Transform Your Returns Into Revenue With Micromex

Returns represent the dark side of consumer culture, but we can help you face this challenge and create a great opportunity with a new revenue stream. Plus, you’ll improve customer satisfaction and reduce your environmental impact in the process.